Our sustainability stories

What have ex armed forces and flooded customers got in common?

27 Jan 2015

Building Resilience

What have ex armed forces and flooded customers got in common? Both deal with incidences of Post-Traumatic Stress Disorder and people in very vulnerable positions.

Our work with the Warrior Programme returned to St Monica’s last week to run a second Families Programme. This is designed to help ex armed forces and their families , who typically have PTSD (Post Traumatic Stress Disorder) cope with life better.

Legal & General have now hosted five Warrior Programmes at St Monica’s since 2012 (3 for Veterans and 2 for their Families).

Some 19 family members attended the course last week, with at least half of them following in the footsteps of their veteran partner/family member. One family had requested that both their son and daughter attend together as both the Father and Mother had previously benefitted from participating participating on the programme.

The Warrior Programme currently runs a 3 day residential training programme. On the programme Service men and women, Veterans and their families are taught tools, techniques and coping strategies to build resilience and to help them deal with debilitating emotions from the past. Once this has been achieved participants are then ready to create new and empowering goals and focus on the future.

So What Next?

Common sense suggests that PTSD is something that may affect our customers who have suffered from a flood. The thing that you see on TV is the devastating impact that flooding has on personal possessions built up over a lifetime. Our home insurance business does a great job of putting people’s homes back together but what about putting their lives back together.

The Warrior Team have been funded by Legal & General to work with the residents of Moorlands in Somerset to run a programme providing Flood Resilience Training. This will take place in March where we aim to see the feedback from residents some of which are customers others who are not but see this as an opportunity to work together to rebuild their lives.

Imagine a future where the last thing we do to after putting people’s houses in a flood is to provide that community with the emotional support and future resilience to rebuild their lives.