*at 31 Dec 2021
Our purpose is to improve the lives of our customers, build a better society for the long term and create value for our shareholders. This inspires us to use our long-term assets in an economically and socially useful way to benefit everyone in our communities.
This shapes how we work and helps us create our vision of Making a difference through inclusive capitalism.
We have three behaviours which inspire us to act responsibly towards our customers and everyone whose lives we touch. Our behaviours have been more relevant than ever in our response to the pandemic and will continue to guide us as we build back better.
We are fair and transparent, open to feedback and communicate in a fair and genuine way.
We engage our networks and stakeholders to shape our ideas and manage the impact of our decisions.
We work with pace and energy, taking ownership and demonstrating excellent execution.