Shareholder FAQs

You can get an indicative value of your shares at our Investor Centre. You can also:

• visit the London Stock Exchange website
• speak to a bank or stockbroker
• check a national newspaper

Please note: share prices change regularly depending on market conditions.

Computershare offers a quick and easy way to buy and sell shares in L&G and other UK companies at up-to-date prices. You can:

• deal online at Computershare's website.
• call the shareholder helpline on 0370 707 1399 (standard rates apply). From outside the UK, call +44 (0) 370 707 1399.

The helpline is open Monday to Friday, 8.30am to 5.30pm (excluding bank holidays in England and Wales).

Call the Computershare shareholder helpline for guidance.

If the shares were held by one person, Computershare needs one of these original or sealed legal documents:

• grant of probate (if there is a will)
• letters of administration (if there is no will)
• confirmation (Scotland)

If the shares were held jointly, Computershare needs:

• the original death certificate
• all original share certificates for the holding

If there is no grant of probate and the estate is worth less than £20,000, Computershare can provide a Small Estates Declaration and Indemnity Form. There is a fee for this service.

Once the documents are registered, Computershare will confirm the next steps. No changes, sales or transfers can happen until legal representatives are registered.

The indemnity must be taken out in the country where the company is incorporated. This protects L&G and Computershare from claims if another party makes a claim on the estate.

Yes. You can register your proxy voting instruction via www.investorcentre.co.uk/eproxy. You’ll need your control number, SRN and PIN, which you’ll receive with your AGM communications.

If you need a paper proxy form, call the shareholder helpline and return the completed form to Computershare. If there’s a poll, your proxy can still vote for you.

If you can’t appoint a proxy, you can still send the form back. In a poll, the chair will vote in line with your instructions.

Call Computershare’s L&G shareholder helpline on:

• 0370 707 1399 (UK)
• +44 (0) 370 707 1399 (outside the UK)

Email: webcorres@computershare.co.uk 

Post:
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

Or log in to your Investor Centre account for details about your shares.

L&G has asked Georgeson (a trading name of Computershare Investor Services Plc) to run a shareholder tracing programme. This aims to reunite shareholders with unclaimed shares or dividend payments.

If you have a claim form from Georgeson, respond to claim your assets. You can either:

• contact Georgeson directly:
  Email: assetreunification@georgeson.com
  Telephone: 0800 953 0077
  Website: Georgeson
• claim your assets directly from Computershare

If you have questions, email: Shareholderquestions@lgim.com

The Share Portal lets you:

• access your shareholding online, anytime
• keep your details secure with three security questions
• update and maintain your records instantly

Once registered, you can:

• view your holding balance, and indicative share price and valuation
• see any holding transactions or dividend payments you’ve received
• choose to get shareholder comms electronically
• update your address
• register or update bank details for dividend payments going to your account
• sign up for the dividend reinvestment plan
• access forms and shareholder information
• access a wide range of shareholder information, including downloadable forms
• buy or sell shares in many UK companies

1. Visit www.investorcentre.co.uk
2. Select 'Register'
3. Enter:
   - Your shareholder reference number (SRN)
   - Your postcode
   - The company you hold shares in (L&G Group Plc)
4. Choose a username and password, set three security questions and register your device
5. Enter your name, email and phone number, and accept the terms and conditions

For high-value holdings, you’ll receive an extra security code by post.

If you can’t register, check that your details match your Computershare information. If you still have problems, call the helpline on 0370 707 1399.

Check your details match the information sent to you by Computershare.

If you’re still having trouble, call Computershare’s L&G helpline number on 0370 707 1399.

Write to Computershare Investor Services and include original or certified copies of your:

• decree absolute
• birth/marriage certificate to confirm maiden name
• share certificate
• deed poll

Share dealing is a way investing where you buy and sell shares in publicly listed companies. Each share is a single unit of ownership in a listed company. When you buy a share in a company, you become one of its shareholders. You can hold shares physically via a share certificate or electronically via a nominee account.

As a shareholder you are entitled to:

• receive dividends (when declared) on your shares
• vote on resolutions at the Annual General Meeting

A dividend is a payment by the company to shareholders. It usually represents a share of their profits. Companies don’t have to pay a dividend, although many do. There are no guarantees though – and always remember that both dividends and share values can fall as well as rise.

If you’re not sure about investing in shares, you should seek independent investment advice.

It’s an electronic way to buy, sell or hold shares.

The easiest way is online through a share dealing service.

You can buy or sell L&G through the Computershare Share Dealing Service.

First, register at www.investorcentre.co.uk. You’ll need your SRN. Once registered, you can sign up for Computershare’s online share dealing service and complete an Anti-Money Laundering (AML) check. This can take a few days, so register early.

If you hold a share certificate, send Computershare the original certificate and an authorisation letter. To transfer shares into the Nominee account, send the certificate and a deposit form (downloadable from the Investor Centre) to:

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ