We know that the best performing teams are those that openly discuss their differing views and question what they do not think is right. We want our employees to feel confident that they can raise ideas, questions and concerns and they will be considered in the spirit in which they are intended. It is an important part of our culture.
We are unique in having a strong sense of purpose and a collaborative culture. That’s something we can all be proud of.
We encourage our staff to call attention to things they have noticed, such as speaking to a line manager in a one-to-one meeting or during team discussions, or by speaking with Risk, HR colleagues, or Health and Safety.
Staff can also report concerns under the Whistleblowing Policy and Procedures. These reports are in confidence and can be anonymous. To be investigated under the whistleblowing policy, concerns raised must meet certain legal and regulatory requirements.
We each have a responsibility to raise any queries or concerns we may have at work, such as processes or policy not being adhered to, or if wrongdoing is taking place. We encourage our staff to report the following concerns:
We encourage our colleagues to speak up, and promise to listen to and support them. We do not tolerate retaliation.
The whistleblowing policy is proactively communicated to employees, and supported by compulsory training programmes for all employees.
Investigations are conducted fairly and impartially and are led by experienced investigators from the Group Financial Crime team or delegated to independent subject matter experts.
There is an oversight committee which receives quarterly updates on all open investigations. Also, in line with regulatory requirements, we have appointed a ‘Whistleblowers Champion’ to periodically challenge our approach and help us to do the right thing.
We do not tolerate retaliation against whistleblowers and any reports of this would be thoroughly investigated and appropriate disciplinary action taken for employees breaching our whistleblowing procedures.
A dedicated internal hotline is available to all employees and can be found via the Group Financial Crime intranet page. We also maintain a dedicated mailbox (firstname.lastname@example.org), and whilst the policy is primarily directed at employees, our suppliers, customers and other third parties may also raise concerns via this mailbox.