Shareholder FAQs

You can view an indicative value of your shareholding on the Investor Centre. You can also visit the London Stock Exchange website to get a value. Alternatively, contact a bank or stock broker or check a national newspaper.

Please note that the share price obtained is subject to change, depending on market conditions. 

Computershare provides a quick and easy service to sell and buy shares in Legal & General and many other leading UK companies, at up-to-the minute share prices. You can deal online by visiting the Computershare website.

Alternatively, you can call the shareholder helpline on 0370 707 1399 to buy or sell shares over the phone (calls are charged at the standard geographic rate and will vary by provider). Calls outside the United Kingdom will be charged at the applicable international rate.

The Shareholder helpline is open Monday to Friday 8.30am - 5.30pm excluding bank holidays in England and Wales.

Contact the Computershare Shareholder helpline who will advise you what is required.

If the shares were held by just one shareholder, Computershare needs to see one of the original or sealed legal documents which form the Grant of Representation, either:

• grant of probate (if there is a will)
• letters of administration (if there is no will)
• confirmation (Scotland)

If the shares were held by more than one shareholder, when one of the shareholders dies Computershare will need to see the following:

• an original death certificate
• all the original share certificates that make up the holding

If there is no Grant of Probate being granted, Computershare can provide a Small Estates Declaration and Indemnity Form, provided the value of the estate is less than £20,000.00. Please note there is a fee for this service.

Once you have registered these documents, Computershare will let you know what you can do next. Computershare will be unable to make any changes to the shareholding or allow any sales or transfers until it has registered the legal representatives. 

The Indemnity must be taken out in the country in which the company is incorporated. This indemnity protects Legal & General and Computershare from any claims that may arise if another party contacts Computershare with a claim on the estate.

Yes. You can register your proxy voting instruction via www.investorcentre.co.uk/eproxy

You will require a control number and your SRN and PIN number which will be sent to you on your AGM communications.

If you require a hard copy proxy form you can contact the shareholder helpline and send it back to Computershare once completed (if a poll is taken, your proxy will still be able to cast your vote).

If you cannot appoint a proxy, you can still send the proxy form back to Computershare and in the event of a poll; the chairman will cast your vote in line with your instructions.

Contact Computershare’s dedicated Legal & General Shareholder helpline on 0370 707 1399 (if calling within the United Kingdom) or on +44 (0) 370 707 1399 (if calling from outside the United Kingdom).  Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. The Shareholder helpline is open 8.30am - 5.30pm, excluding bank holidays in England and Wales.

Email: webcorres@computershare.co.uk 

Postal address:
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

Or log into your Investor Centre account to access information in relation to your shares: www.investorcentre.co.uk

Legal & General has engaged Georgeson (a trading name of Computershare Investor Services Plc, the Company’s Registrar), to launch a shareholder tracing programme with the aim of reuniting shareholders with unclaimed entitlements in respect of Legal & General Group Plc shares and / or dividend payments. If you have received a claim form from Georgeson, it is important you respond in order to claim your assets. Shareholders can contact Georgeson directly using the contact details below. Alternatively, Shareholders can claim their assets directly from Computershare.

Website: Georgeson

Email: assetreunification@georgeson.com

Telephone: 0800 953 0077

If shareholders have any further questions, please contact us directly at: Shareholderquestions@lgim.com

The Share Portal allows shareholders to access their shareholding. The Share Portal is:

• online: You can access your shareholdings anywhere, anytime at your own convenience.
• secure: The Share Portal requires three security questions to be registered and you will be asked one of these each time you log in.
• up-to-date: Your records are updated and maintained instantly.

To access the full range of online services you will need to register on the Investor Centre. You will then be able to:

• view your holding balance and indicative share price and valuation
• view transactions on your holding and dividend payments you have received
• elect to receive shareholder communication electronically
  update your address details
• register or update a bank mandate instruction to have dividends or other payments paid directly to your bank account
  register to have your dividends paid into an international bank account
• sign up for the dividend reinvestment plan
  access a wide range of shareholder information including downloadable forms
• buy or sell shares in many UK companies via the Computershare Share Dealing Service

1. Visit www.investorcentre.co.uk
2. Select 'Register'
3. Enter the following information:
    - Shareholder Reference Number (“SRN”) (found on your welcome letter or Computershare communications)
    - Post Code
    - The company you hold shares in (ie. Legal & General Group Plc)
4. You will then need to choose a username and password, provide answers to 3 security questions and register your machine as a trusted device.
5. Finally, you will need to enter your first and last name and provide your email address and telephone number and confirm that you have read and accept the terms and conditions of the service (general conditions of use). For holdings with a high indicative share value, you will receive an additional security activation code through the post. This is a security measure in place designed to protect shareholders against fraud.

Please check the details you are entering match what is on the information sent to you by Computershare.

If you are still having difficulties please call Computershare’s dedicated Legal & General Shareholder helpline number on 0370 707 1399 and they can help you.

Please write to Computershare Investor Services and enclose original or certified copies of the following documents:

• decree absolute
• birth/marriage certificate to confirm maiden name
• share certificate
• deed poll

Share dealing is a form of investing where you can buy and sell shares in publicly listed companies. Each share is a single unit of ownership in a listed company. When you buy a share in a company, you become a shareholder. Shares can be held via a share certificate or electronically via the Nominee account.

As a shareholder you are entitled to receive dividends (when declared) on your shares and vote on resolutions at the Annual General Meeting.

A dividend is a payment by the company to shareholders, and usually represents a share of the profits. Companies do not have to pay a dividend, although many do. There are no guarantees though, and always remember that both dividends and the value of shares can fall as well as rise. If you are unsure about investing in shares, you should seek independent investment advice.

Share dealing accounts are an electronic way to buy, sell, or hold shares in a company.

The easiest and cheapest way to buy shares is online from a 'share dealing service', which allow you to buy and sell shares from listed companies.

You can buy or sell shares from Legal & General and many other UK companies quickly and easily, through the Computershare Share Dealing Service.

To enrol with Computershare’s share dealing service you will first need to register your account on www.investorcentre.co.uk 

To register your account, you will need your Shareholder Reference Number (‘SRN’) which can be found on your welcome letter or by contacting Computershare.

Once you have registered with Investor Centre you will be able to, should you wish to, sign up for Computershare’s online share dealing service where you will also need to complete an Anti-Money Laundering (AML) check before you can buy or sell your shares.

The AML checks can, in some circumstances, take a couple of days to complete, so you might find it helpful to register in advance so that you are all ready to go when you decide you wish to buy or sell Legal & General shares.

If you hold your shares in the form of a share certificate, you will need to send Computershare the original share certificate and an authorisation letter before your shares can be sold, which will take longer than selling shares from the CSN.

If you would like to transfer the shares you hold in a share certificate into the Nominee so that your shares are held electronically, you can send your original share certificate along with a deposit form, which can be downloaded from the Investor Centre, to Computershare at:

Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

Computershare is constantly monitoring and improving security on the Share Portal to ensure your details are kept safe and secure.

A recent security upgrade has enhanced security by introducing a ‘Site Seal’ that is unique to each individual user – a highly identifiable visual indicator that adds an additional level of encryption to your account.

Additionally, all accounts are secured by three memorable security questions that only the owner of the account can answer. One of these security questions is randomly selected for each login attempt.

Computershare have also introduced the registering of trusted devices to ensure only those devices have access to login to your Investor Centre account.

Remember to keep your password safe by not writing it down or passing on to anyone else. You will never be asked by Legal & General or Computershare to reveal your password.

You will have been locked out of your account due to three incorrect attempts to register or log in. You can select the ‘forgotten User ID’ or ‘forgotten password’ button to reset your log in details.

If you are still unable to access your share portal account, you can contact Computershare to verify your details over the phone.

Computershare can then unlock your account for you. Accounts are locked for your online security - to prevent any person or program hacking into your account.

If you have lost your share certificate please get in touch by calling the dedicated Legal & General Shareholder helpline to tell Computershare your certificate is missing. They will then issue you with a letter of indemnity to replace the missing certificate.

Depending on the value of the shares you may be liable for an administration charge and a countersignature waiver fee.

The countersignature waiver fee will be used to provide funds in the event that someone else was relying on your original certificate, and as a result suffers a financial loss which you cannot personally meet.

Computershare can provide this cover for you, in which case the total fee you will be liable to pay will increase based on the current share price. However, if you prefer, you can make your own arrangements by having the indemnity form guaranteed by a suitably authorised bank, insurance company or guarantee society.

If you need to pay a fee, you can send a cheque payable to ‘Computershare Investor Services PLC’ to:

Computershare Investor Services 
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

Once you return the completed letter of indemnity, it will be processed and the replacement share certificate(s) will be sent to you within ten working days.

If you need the share certificate(s) more quickly, Computershare offers a secure mailing service for an extra fee. The replacement share certificate(s) will then be sent to you within two working days. When calling Computershare please ask the Customer Service Representative about this service.

When Computershare receive the letter of indemnity, they may need to carry out satisfactory security and anti-fraud checks.

Computershare will invalidate the share certificate at the point it is reported to them as missing. Therefore, the process of replacing the certificate will still be required.

If you have already filled in a letter of indemnity and sent it back to Computershare, the original certificate is now invalid. You will need to send the original certificate back to Computershare to be cancelled – they will be unable to refund any fees you may have paid.

If you have already told Computershare that the payment is missing, the original cheque is now invalid as they will have placed a 'stop' on the cheque. You will need to destroy the original cheque.

Computershare will be unable to refund any fees you may have paid.

If you haven't reported the cheque as missing and it is still in date then you should take the cheque to your bank to be cashed.

If your cheque is out of date please get in touch with Computershare by calling the dedicated Legal & General shareholder helpline on 0307 707 1399 to arrange for a replacement cheque to be issued to you. 

Depending on the value of the outstanding payment you may need to pay an administration fee. The administration fee will be deducted from the value of the outstanding payment(s) and will be reissued by cheque, unless you have registered your bank account details on the share portal.

I haven't received my dividend tax voucher, what should I do?

If the dividend has been paid recently, please allow a few days for the post. Or, if you would like a duplicate tax voucher, please contact the Computershare shareholder helpline.

You may need to pay a fee for a replacement. Fees can be paid by cheque payable to ‘Computershare Investor Services PLC’ to Computershare Investor Services, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ

Sign up for electronic communications for quicker, safer access to company information.

As well as making the administration of your holdings easy, our electronic services allow us to communicate with you efficiently and in an environmentally friendly way. Documents sent electronically cannot get lost in the post or be read by others. Communication by email also reduces paper wastage and company costs.

By default, Shareholders will receive a notification in the post that Company documents are available to view/download online. If you would prefer to receive email notifications, you can request this via the Investor Centre and selecting “sign up for eComms.” Alternatively, if you would prefer to receive printed copies of Company Documents you can also register your preference via the Investor Centre.

If you have already signed up to electronic communications and you have any questions on the service, including changing your communication preference, then please contact Computershare’s dedicated shareholder helpline number on 0370 707 1399. Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate. The Shareholder helpline is open 8.30am - 5.30pm excluding bank holidays in England and Wales.