Supply chain and suppliers

We have a complex supply chain and understand that our actions have far-reaching consequences. We recognise the importance of balancing financial considerations with promoting environmental and social sustainability both within our operations and within our supply chain

We have a robust procurement framework that allows us to engage with our supply chain effectively and fairly, in a manner that manages risk and promotes value in the best interests of our customers, employees, regulators and shareholders. As part of that framework, our contracts set out the commercial and legal parameters of our engagements with our suppliers including compliance with laws and regulations and provisions to ensure continuity of services and the security of data.

We continuously adapt our practices to align with evolving sustainability expectations and requirements. This includes assessing suppliers’ environmental practices, labour conditions and adherence to human rights principles. Through regular audits and assessments, we aim to maintain a responsible and ethical supply chain.

Key documents

Our Supplier Code of Conduct sets out our ambition and defines how we expect our suppliers to play their part. The Code of Conduct focuses on areas like wages, environment and climate change, human rights and modern slavery and diversity, equity and inclusion.

Supplier Code of Conduct

Terms and conditions incorporated within any Purchase Order issued by us to our suppliers.

PO Terms and conditions

Our strategy, risk processes, governance and key performance indicators relating to tackling modern slavery in our supply chain.

Modern slavery statement 2023

Information on our approach to business ethics, the commercial and not-for-profit actions we’ve taken and people-related disclosures.

Social impact report 2023