Shareholder FAQs

You can manage your shareholding via our Investor Centre. Here, you can change your address, username and password, organise how you wish to have your dividends paid to you and find information on how to buy and sell your shares.

Share portal information and registration

The Share Portal allows shareholders to access their shareholding. The Share Portal is:

  • Online: You can access your shareholdings anywhere, anytime at your own convenience.
  • Secure: The Share Portal requires three security questions to be registered and you will be asked one of these each time you log in.
  • Up-to-date: Your records are updated and maintained instantly.

To access the full range of online services you will need to register on the Share Portal. You will then be able to:

  • View your holding balance and indicative share price and valuation
  • View transactions on your holding and dividend payments you have received
  • Elect to receive shareholder communication electronically
  • Update your address details
  • Register or update a bank mandate instruction to have dividends or other payments paid directly to your bank account
  • Register to have your dividends paid into an international bank account
  • Sign up for the dividend reinvestment plan
  • Access a wide range of shareholder information including downloadable forms
  • Buy or sell shares in many UK companies via Link Share Dealing Services
  • Cast your proxy vote online
  • Add non-Computershare holdings to your portfolio manually, to help you track them centrally.
  • Download holding statements

  1. Visit www.investorcentre.co.uk
  2. Select 'Register'
  3. Enter the following information:
     - Shareholder Reference Number (“SRN”) (found on your welcome letter or Computershare communications)
     - Post Code
     - The company you hold shares in (ie. Legal & General Group Plc) 
  4. You will then need to choose a username and password, provide answers to 3 security questions and register your machine as a trusted device.
  5. Finally, you will need to enter your first and last name and provide your email address and telephone number and confirm that you have read and accept the terms and conditions of the service (general conditions of use). For holdings with an indicative share value above £25,000, you will receive an addition security activation code through the post.

Please check the details you are entering match what is on the information sent to you by Computershare.

If you are still having difficulties please call Computershare’s dedicated Legal & General Shareholder helpline number on 0370 707 1399 and they can help you.

Please write to Computershare Investor Services and enclose original or certified copies of the following documents:

  • Decree absolute
  • Birth/marriage certificate to confirm maiden name
  • Share certificate
  • Deed Poll

Online security

Computershare is constantly monitoring and improving security on the Share Portal to ensure your details are kept safe and secure.

A recent security upgrade has enhanced security by introducing a ‘Site Seal’ that is unique to each individual user – a highly identifiable visual indicator that adds an additional level of encryption to your account.

Additionally, all accounts are secured by three memorable security questions that only the owner of the account can answer. One of these security questions is randomly selected for each login attempt.

Computershare have also introduced the registering of trusted devices to ensure only those devices have access to login to your Investor Centre account.

Remember to keep your password safe by not writing it down or passing on to anyone else. You will never be asked by Legal & General or Computershare to reveal your password.

You will have been locked out of your account due to three incorrect attempts to register or log in. You can select the ‘forgotten User ID’ or ‘forgotten password’ button to reset your log in details.

If you are still unable to access your share portal account, you can contact Computershare to verify your details over the phone.

Computershare can then unlock your account for you. Accounts are locked for your online security - to prevent any person or program hacking into your account.

If you have lost your share certificate please get in touch by calling the dedicated Legal & General Shareholder helpline to tell Computershare your certificate is missing. They will then issue you with a letter of indemnity to replace the missing certificate.

Depending on the value of the shares you may be liable for an administration charge and a countersignature waiver fee.

The countersignature waiver fee will be used to provide funds in the event that someone else was relying on your original certificate, and as a result suffers a financial loss which you cannot personally meet.

Computershare can provide this cover for you, in which case the total fee you will be liable to pay will increase based on the current share price. However, if you prefer, you can make your own arrangements by having the indemnity form guaranteed by a suitably authorised bank, insurance company or guarantee society.

If you need to pay a fee, you can pay over the telephone using your debit or credit card. If you do not have a debit card you can send a cheque payable to ‘Computershare Investor Services PLC’. Please note Computershare cannot accept payment by cash, postal order or credit card.

Once you return the completed letter of indemnity, it will be processed and the replacement share certificate(s) will be sent to you within ten working days.

If you need the share certificate(s) more quickly, Computershare offers a secure mailing service for an extra fee. The replacement share certificate(s) will then be sent to you within two working days. When calling Computershare please ask the Customer Service Representative about this service.

When we receive the letter of indemnity, we may need to carry out satisfactory security and anti-fraud checks.

Computershare will invalidate the share certificate at the point it is reported to them as missing. Therefore, the process of replacing the certificate will still be required.

If you have already filled in a letter of indemnity and sent it back to Computershare, the original certificate is now invalid. You will need to send the original certificate back to Computershare to be cancelled – they will be unable to refund any fees you may have paid.

If you have already told Computershare that the payment is missing, the original cheque is now invalid as they will have placed a 'stop' on the cheque. You will need to destroy the original cheque.

Computershare will be unable to refund any fees you may have paid.

If you haven't reported the cheque as missing and it is still in date then you should take the cheque to your bank to be cashed.

If your cheque is out of date please get in touch with Computershare by calling the dedicated Legal & General shareholder helpline on 0307 707 1399 to arrange for a replacement cheque to be issued to you. 

Depending on the value of the outstanding payment you may need to pay an administration fee. The administration fee will be deducted from the value of the outstanding payment(s) and will be reissued by cheque, unless you have registered your bank account details on the share portal.

If the dividend has been paid recently, please allow a few days for the post. Or, if you would like a duplicate tax voucher, please contact the Computershare shareholder helpline.

You may need to pay a fee for a replacement. Fees can be paid over the phone using your debit or credit card, but the name on the card must match the name of the shareholder.

Computershare cannot accept payment of fees by cash, postal order or credit card.

Electronic communications

Legal & General Group Plc offers you the option to receive company communications by email. If you have not already, you can choose to receive communications electronically by selecting the ‘Sign up for eComms’ link on the Investor Centre and then provide your email address.

Alternatively, you may wish to continue to receive company communications by post.

E-communication provides faster access to company information and is safer; documents sent electronically cannot get lost in the post or be read by others. It also reduces paper wastage and company costs. Examples of company information that can be sent to you electronically include the Annual Report and Notice of AGM.

General shareholder information

You can view an indicative value of your shareholding on the Investor Centre. You can also visit the London Stock Exchange website to get a value. Alternatively, contact a bank or stock broker or check a national newspaper.

Please note that the share price obtained is subject to change, depending on market conditions.

Computershare provides a quick and easy service to sell and buy shares in Legal & General and many other leading UK companies, at up-to-the minute share prices. You can deal online by visiting the Computershare website

Alternatively, you can call the shareholder helpline on 0370 707 1399 to buy or sell shares over the phone (calls are charged at the standard geographic rate and will vary by provider). Calls outside the United Kingdom will be charged at the applicable international rate.

The Shareholder helpline is open Monday to Friday 8.30am - 5.30pm excluding bank holidays in England and Wales.

Contact the Computershare Shareholder helpline who will advise you what is required.

If the shares were held by just one shareholder, Computershare needs to see one of the original or sealed legal documents which form the Grant of Representation, either:

  • Grant of Probate (if there is a will)
  • Letters of Administration (if there is no will)
  • Confirmation (Scotland).

If the shares were held by more than one shareholder, when one of the shareholders dies Computershare will need to see the following:

  • An original death certificate
  • All the original share certificates that make up the holding.

If there is no Grant of Probate being granted, Computershare can provide a Small Estates Declaration and Indemnity Form, provided the value of the estate is less than £20,000.00. Please note there is a fee for this service.

Once you have registered these documents, Computershare will let you know what you can do next. Computershare will be unable to make any changes to the shareholding or allow any sales or transfers until it has registered the legal representatives. 

The Indemnity must be taken out in the country in which the company is incorporated. This indemnity protects Legal & General and Computershare from any claims that may arise if another party contacts Computershare with a claim on the estate.

Yes. You can register your proxy voting instruction via the Investor Centre. If you require a hard copy proxy form you can contact the shareholder helpline and send it back to Computershare once completed (if a poll is taken, your proxy will be able to cast your vote).

If you cannot appoint a proxy, you can still send the proxy form back to Computershare and in the event of a poll; the chairman will cast your vote in line with your instructions.