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Legal & General adds new support services to its Group Critical Illness offering

10 Jun 2020

Full press release

  • FTSE 100 insurer has launched three new value-added services second medical opinions, nurse support services and a medical concierge service
  • New enhancements will be available at no additional cost and will be provided through the insurer’s partnership with leading healthcare services provider, MEDIGO

Legal & General has today announced the enhancement of its Group Critical Illness product (GCIC) with the addition of new support services.  The services will be provided in partnership with MEDIGO, a leading provider of local and international healthcare services. The three new services will be available to insured employees and their families at no additional cost and will include access to second medical opinions, nurse support services and a medical concierge service.

 The newest enhancements are part of Legal & General’s commitment to putting the customer at the heart of its products. Last year, the insurer added three new conditions to its GCIC offering and updated eight existing conditions, bringing the number of core conditions covered as standard to 15, with the overall number of conditions that can be covered to 41.

The latest added support services are:

  • Second medical opinion – insured employees and their immediate family members will be able to get their diagnosis and/or treatment for almost any condition reviewed by a leading expert, thereby avoiding unnecessary treatments and improving outcomes
  • Nurse support service – claimants can get access to telephone and messaging support from a fully-qualified, experienced nurse and obtain ongoing, personalised care throughout their treatment
  • Medical concierge – a facility for the insured who wish to use private healthcare can get the help of a professional MEDIGO Case Manager to assist and coordinate their treatment plan both in the UK and abroad. With a wide range of specialisms including but not limited to Oncology, Cardiology, Nephrology, Neurosurgery, Orthopaedics, Gynaecology.

Full details about the new range of support services can be found here.

Colin Fitzgerald, Distribution Director, Legal & General Group Protection: "We recognise that being diagnosed with a critical illness is traumatic and brings with it many practical and emotional support needs for employees and their families. The enhancements we are introducing are designed to complement the financial support at the core of our insurance product with practical and emotional support services.

When serious illness strikes, getting a second medical opinion and having access to practical and emotional assistance from a fully-trained nurse can make a big difference. Through our new partnership with MEDIGO, we’re pleased to be able to offer these services to employees we’re covering and their families at a time when they may feel most vulnerable. We believe MEDIGO’S expertise and industry experience complement Legal & General’s wider group proposition to provide outcome-focused support services. It’s great news for intermediaries, as not only is it a great reason to reach out to prospects but also as it will be available to existing clients, to connect with them too."

Ugur Samut, CEO, MEDIGO: "We’re delighted to be partnering with Legal & General to provide employees with the medical assistance they may need if they are diagnosed with a critical illness. A critical illness can affect anyone, no matter what their age, gender or background, so the benefits of having access to extra support in the moments that really matter cannot be overstated. Legal & General already have a market leading reputation in their Group Income Protection rehabilitation services and we’re confident these enhancements will only add strength to their Group Critical lllness Cover offering and position in the market."

Notes to editors

Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with £1.2 trillion in total assets under management1 of which 40% is international. We have a unique and highly synergistic business model, which continues to drive strong returns. Legal & General provides powerful asset origination and management capabilities directly to clients, which also underpin our leading retirement and protection solutions. We are a leading international player in Pension Risk Transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our purpose is to improve the lives of our customers and create value for our shareholders. Through inclusive capitalism, we are investing in long-term assets, such as real estate and infrastructure, that can help build a better society for the future.

1Data as at 31 December 2023.

Legal & General Insurance (LGI) has been offering life insurance cover since 1836 and is the UK’s number one individual life insurance provider. Our group protection business in the UK offers life insurance and income protection products to individuals through their employers and we offer term-life insurance in the US. We now have over 5.5 million UK life insurance customers, 1.8 million people in group protection schemes and approaching 1.3 million US term-life insurance policyholders. Here in LGI, we protect our customers and their loved ones throughout life and death.

*at 31 Jun 2021

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