Legal & General, the UK’s number one individual life insurance provider, has today announced the winners of its 10th annual Business Quality Awards (BQA)
23 Jun 2021
Legal & General, the UK’s number one individual life insurance provider, has today announced the winners of its 10th annual Business Quality Awards (BQA). Launched in 2011, the awards recognise the protection industry’s standout performers who have delivered exceptional levels of customer service and retention of business.
This year the insurer received a record number of entries for its Outstanding Customer Outcome award which recognises the businesses who over the last 12 months have created an exceptional end-to-end experience for their customers, with entries from firms demonstrating how they have adapted to the significant challenges that 2020 has brought. A total of 75 firms made a submission to this category with the calibre of entries stronger than ever.
The winners of the 2021 BQA awards are as follows:
|
Outstanding Performance |
Direct Life & Pension Services Ltd |
|
Best Reinstatement (EBAH / EWS) |
Secure for Life |
|
Best Customer Retention Performance |
Protect Line Ltd. |
|
Customer Excellence: Networks & Strategic Accounts |
LifeSearch |
|
Customer Excellence: Firms |
The Finance Planning Group |
|
Data Precision |
L&C Mortgages Ltd |
|
Protection Written in Trust |
Cavendish Online Ltd |
|
Special Recognition |
First Mortgage Ltd |
|
Outstanding Customer Outcome 1-10 employees |
Vita |
|
Outstanding Customer Outcome 11-50 employees |
Key Solutions Mortgages |
|
Outstanding Customer Outcome 51+ employees |
Assured Futures |
|
Network & Strategic Partner Quality Performance |
Mortgage Advice Bureau |
|
Best Supporting Account Manager |
Wayne Holcombe (Strategic Account Manager) |
Due to current Covid-19 social distancing and venue restrictions, Legal & General is conducting the celebrations from afar this year with hopes of returning with a celebratory face-to-face event in 2022.
Craig Brown, Director, Intermediary, Legal & General: "Now in our 10th year, the Legal & General Business Quality Awards champions those firms and advisers who are making a difference and delivering for their customers when they need it most. This year is therefore particularly poignant given how the industry has adapted to the many challenges presented by COVID-19 with the calibre of entries for Outstanding Customer Outcome extremely strong. We remain committed to supporting intermediaries and demonstrating their value as part of our drive to grow the overall protection market. Unfortunately, we won’t be celebrating together this year due to COVID-19 restrictions but we will be raising a glass from afar and hope to celebrate next year. Once again, a very big congratulations to all our winners."
Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with over £1.2 trillion in total assets under management* of which 39% is international. We have a unique and highly synergistic business model, which continues to drive strong returns. Legal & General provides powerful asset origination and management capabilities directly to clients, which also underpin our leading retirement and protection solutions. We are a leading international player in Pension Risk Transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our purpose is to improve the lives of our customers and create value for our shareholders. Through inclusive capitalism, we are investing in long-term assets, such as real estate and infrastructure, that can help build a better society for the future.
*as at HY 2023