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L&G switches on new pensions portal for 3.7 million people

16 Jun 2020

Full press release

  • 3.7 million members of L&G-pension schemes are now eligible to register for enhanced pensions portal ‘Manage Your Account’.
  • New portal anticipates future technologies including the Pensions Dashboard.
  • Infrastructure has proven resilient to traffic spikes of up to 75% more than average during Covid-19 lockdown and pension benefits statement season.

Legal & General (L&G) today announces the release of its enhanced secure pensions portal ‘Manage Your Account’, successfully switched on for the use of 3.7 million eligible defined contribution scheme members across the UK.

In addition to simpler navigation and an enhanced design, the portal has been enriched with a series of new features.

Individual members of L&G pension schemes will now be able to:

  • Access their pension at anytime, anywhere, on any device
  • Access fund fact sheets and breakdowns of lifestyle profiles
  • Compare, choose and invest in funds – or redirect their future contributions
  • Plan for the future using L&G’s new interactive ‘Retirement Planning Tool’
  • Get simplified pension statements and other documents in one click from the home page
  • Log in more quickly and easily using enhanced security features such as one time passcodes
  • Get rapid support from L&G if needed through our new virtual assistant or our secure messaging facility

Over the last year, a dedicated team has worked to incorporate ideas and feedback from members, making the portal accessible for all and improving the customer experience.

Having this new technology in place allows Legal & General greater flexibility and lays the foundations for future developments, such as anticipating requirements for Pensions Dashboard.

To date the new ‘Manage Your Account’ has been rolled out to more than 16,000 pension schemes, representing 3.7 million individual members across the UK who are eligible to register.

As of Thursday 11th June 2020 a total of 1,058,890 million members have already registered and logged-in to make use of the new portal.

Traffic spikes during Covid-19 Lockdown:

Ahead of the upgraded functionality, the portal’s essential infrastructure has already proved its resilience during testing times, serving up to 75% more unique visitors at peak times than the pre-lockdown average.

The extra demand came from members wanting to view and review their pension account, and latest benefit statements during the recent period of market turmoil.

Emma Douglas: "Recent events have only underlined why the pensions industry must invest in cutting-edge technology to better serve scheme members – via the channel each individual finds easiest.

This portal is a significant piece of new infrastructure for a ‘lockdown’ UK – and has been completed by our teams who themselves are also operating and collaborating remotely. In a time when financial security is more important than ever, the new portal allows members to view their pension details safely, whenever they need to.

Investments we’ve made in new infrastructure behind the scenes of the new portal will boost L&G’s ability to deliver new tools, services and technologies well into the future."

Further information

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Adam Kirby

Associate Director

JPES Partners

T: 020 7520 7634

Email Adam Kirby

Notes to editors

Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with £1.2 trillion in total assets under management (as at HY24) of which c40% (circa £0.5 trillion) is international.

We have a highly synergistic business model, which continues to drive strong returns. We are a leading international player in Institutional Retirement, in Retail Savings and Protection, and in both public and private markets through our Asset Management division. Across the Group, we are committed to responsible investing and dedicated to serving the long-term savings and investment needs of customers and society.

As at 11 December 2024, Legal & General has a market capitalisation of 13.7 billion.

LGIM is one of Europe’s largest asset managers and a major global investor, with total assets under management of £1.2 trillion1 ($1.5tn, €1.3tn, CHF 1.2tn). We work with a wide range of global clients, including pension schemes, sovereign wealth funds, fund distributors and retail investors.

For more than 50 years, we have built our business through understanding what matters most to our clients and transforming this insight into valuable, accessible investment products and solutions. We provide investment expertise across the full spectrum of asset classes including fixed income, equities, commercial property, and cash. Our capabilities range from index-tracking and active strategies to liquidity management and liability-based risk management solutions.

1Data as at 31 December 2023. Data combines assets under management by LGIM in the UK, LGIMA in the US and LGIM Asia in Hong Kong. Assets under management include securities and derivatives positions.

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