Legal & General has today announced the launch of its new “Customer Risk and Opportunity Management” data programme, which will analyse a wide variety of trends and correlations to provide unrivalled insight into the customer experience.
12 Feb 2018
The new service was announced at Legal & General’s annual Business Quality Awards on Thursday 8th February 2018.
Using Legal & General’s customer data and Tableau’s software, the data programme will analyse trends and correlations relating to sale, retention, underwriting and claims experience. As a result, the insurer will be able to ask new questions, spot trends and patterns, identify opportunities and future risks, and make data-driven decisions with confidence, rapidly and conclusively. Legal & General can then create dashboards and visualisations of the output to share with its partners.
The key insight obtained from this data will ensure that positive customer outcomes are continually delivered by intermediaries. The software will be launched with selective intermediary partners in Q2 2018, with a full roll out planned for the second half of this year.
Rob Gaunt, Head of Commercial Management and DQM, Legal & General said:
“We are very excited to announce the launch of our Customer Risk and Opportunity Management programme at this year’s Legal & General’s Business Quality Awards. We have been working with Tableau for quite some time to ensure we can utilise the right data for our partners, with the aim of delivering even better quality of business to our customers."
“As the market’s leading visual analytics provider, Tableau will enable our partners to identify opportunities and future risks to make data driven decisions with confidence. We believe our insights will help deliver extremely valuable customer insights about and we are excited for the year ahead as we plan our full launch.”
Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with over £1.2 trillion in total assets under management* of which 39% is international. We have a unique and highly synergistic business model, which continues to drive strong returns. Legal & General provides powerful asset origination and management capabilities directly to clients, which also underpin our leading retirement and protection solutions. We are a leading international player in Pension Risk Transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our purpose is to improve the lives of our customers and create value for our shareholders. Through inclusive capitalism, we are investing in long-term assets, such as real estate and infrastructure, that can help build a better society for the future.
*as at HY 2023