Press releases

Legal & General launches new pension tracing and consolidation services to help find £19.4 billion of unclaimed pension pots

Legal & General Retail Retirement has expanded its retirement range, launching two new services – a ‘stand-alone’ tracing service to help people track down lost or forgotten pension pots, and a consolidation solution, for those wanting to bring their various pension savings together with Legal & General

8 Jan 2021

Full press release

The tracing-only service is unique in the market in offering a ‘no-strings’ tracing option, meaning customers have no obligation to buy a product once tracing is complete. It needs only basic details to draw on an extensive database of UK pension providers and administrators to locate pensions and present them in a single dashboard view. The tracing-only service has a one-off fee of £100. Customers will then have the option of deciding their next step - to get guidance or speak to a financial adviser; do nothing (other than have an up-to-date record of their pension savings), or to consolidate their pensions into one Legal & General retirement product (in which case their fee is refunded if they take this action within six months).

Tracing is free for those selecting to consolidate their pensions with Legal & General from the outset.

The problem of lost pension pots

With 1.6 million pension pots unclaimed, worth £19.4 billion, Legal & General aims to address a growing customer need1. Until now, people tracking down lost pensions have either navigated the process themselves, used the Government’s online Pension Tracing Service, or have had to commit to consolidate. The Government’s service requires a degree of knowledge of pension and employment history, and relies on customers to contact the providers themselves. Research undertaken by Legal & General found that, of those who have tried to track down their lost pension through the Government’s Pension Tracing Service, approximately a third (32%) didn’t have the right details and 16% found it too complicated2.

Legal & General offers a simple and time efficient process, requiring minimal detail on a customer’s pensions and past employment. Once registered, the customer will receive regular progress updates. Once traced, pension details are displayed in a personal, secure, dashboard. The customer can see their current values and where possible, whether there are any penalties, guarantees or valuable benefits they should be aware of: helping them to make an informed decision on their next steps.

Bringing pensions under one roof

Legal & General’s research shows over half (53%) of 45 to 65-year olds have more than one pension pot and, of those, only 17% have already consolidated to better manage their savings. There are a number of benefits from bringing together individual pension plans, with the main reasons in our study given as: bringing all pensions together with their preferred provider (39%), achieving better performance (33%), reducing paperwork (24%), keeping on top of fees and charges (21%), having their affairs in order for loved ones (19%) and cheaper to draw an income from a single pot (12%).

Consolidating your pensions with Legal & General

Once customers have located their pension pots, they can choose to consolidate into a range of retirement products depending on age and needs. Under 55s will have the option to consolidate eligible pension pots into a Legal & General pension, whilst customers of retirement age could choose from a guaranteed income for life, or for a fixed term; drawdown, or a combination. They may also continue saving in one personal pension.

The information contained in this press release is intended solely for journalists and should not be relied upon by private investors or any other persons to make financial decisions.

Emma Byron, CEO of Legal & General Retirement Income: "In times of financial uncertainty, every penny of your pension counts. But still, too many people lose track of past pension pots. The average value of lost pots has been estimated at nearly £13,000 and the Government predict there will be as many as 50 million dormant and lost pensions by 2050. People change jobs and move house more frequently than in the past, but the options for people looking to trace their pension pots have not kept pace.

At Legal & General we are retiring the clichés and reducing the complexities of retirement. Our service aims to make life simpler for the millions of people who need help locating lost and forgotten pots, without them having to have their old pension statements to hand.

We also recognise that not everyone is ready to make that consolidation decision until they have a better understanding of all their pension savings, which is why we’ve created a ‘stand-alone’ tracing option for customers unsure of their next steps.

People now have control over their own retirement planning, which is great, but for the many non-advised consumers that means they need simple, low-cost and transparent products. Having launched our self-service drawdown product earlier this year, based on the FCA’s investment pathways, we are now continuing to lead on innovation with our tracing and consolidation services.

There are a number of reasons why it can make sense to bring your pension pots together. If you are still saving, it gives you a clear view of the charges you are paying and means you can choose to bring a higher charging pension into one with lower charges. The majority (69%) of 45 – 65-year-olds we spoke to were unaware of the charges on their pensions. You can also clearly see what you have and it’s worth, to ensure you are on track for the retirement you want. If you’re 55 and over, looking to consolidate to get a retirement income, consolidating means you can receive one payment. Making it easier to keep track of your finances."

Further information

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Claire Byrd

Senior PR Manager

Legal & General Retail

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Robbie Steel


T: +44 7903 260 560

Email Robbie Steel

Notes to editors

Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with £1.2 trillion in total assets under management1 of which 40% is international. We have a unique and highly synergistic business model, which continues to drive strong returns. Legal & General provides powerful asset origination and management capabilities directly to clients, which also underpin our leading retirement and protection solutions. We are a leading international player in Pension Risk Transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Our purpose is to improve the lives of our customers and create value for our shareholders. Through inclusive capitalism, we are investing in long-term assets, such as real estate and infrastructure, that can help build a better society for the future.

1Data as at 31 December 2023.

Legal & General Retail Retirement’s mission is to help its customers lead longer, healthier, happier lives. We believe everyone should be able to have a ‘more colourful retirement’. The Division comprises the Group’s retirement savings and income, later life lending and care solutions businesses. In 2020, LGRR wrote £910 million of annuity premiums and issued £791 million of lifetime and retirement interest only mortgages.

*at 31 Jun 2021