In an industry-leading partnership, professional services consultancy Barnett Waddingham will integrate Legal & General’s Care Concierge service into its digital platform, 4me, where members can engage with the range of benefits available to them.
6 Dec 2021
The 4me platform offers clients ‘cradle-to-grave’ benefits for their workforces, structured around an employee’s lifecycle, as well as their individual needs and requirements. Legal & General’s Care Concierge service offers comprehensive and confidential advice and guidance, to help people to effectively plan for the cost of long-term care, understand their options and find the right care as quickly as possible. Run by experts with backgrounds in social care, nursing and care home agencies, the service will reduce the additional stress and worry of employees with care issues for their loved ones.
The new service will be available to employees of existing 4me clients and will be introduced as the standard for all new users moving forward.
The Carers UK 2021 State of Caring survey found that 42% of working age respondents were in paid employment, juggling caring responsibilities . This pressure can often manifest in the workplace and can have a negative effect on a carers’ career, with 40% of working carers reporting they had passed on opportunities at work and 25% had moved roles to help them manage . By addressing the care needs of employees and their families, employers could remove additional worry and stress and have a positive impact on the mental, physical and financial wellbeing of their organisation.
Legal & General’s Care Concierge service is designed to offer practical and emotional support through a dedicated online hub and a confidential telephone advisory service. Barnett Waddingham will be the first professional services consultancy to offer this level of service as standard, as part of their promise to support employees at every stage of their work lifecycle.
Natalie Hyett, Programme Director, Legal & General Retail Retirement: We are very excited to have partnered with Barnett Waddingham, and to show how our Care Concierge can be integrated through the UK’s workforce and employee benefits.
Later life care is generally something that people never plan for; it hits families at a time of crisis and can often be a very confusing experience. Trying to navigate the care system, especially while juggling your career, can be very difficult. This has been particularly true throughout the pandemic, where according to the 2021 State of Caring survey, over two-thirds of carers felt their mental health had worsened . All too often, employees are faced with a very difficult choice between their job and their caring responsibilities.
There are many benefits for employers to supporting workers with caring responsibilities, including staff retention, reduced stress and reduced recruitment and training costs. More than that, with wellbeing and productivity so intrinsically linked, it really is in the best interest of the employer to provide employees and their families with the care support they need.
Laura Matthews, Senior Consultant, Barnett Waddingham: The care system in the UK is very complex and can be intimidating for individuals, especially in a time of urgency and need. We are very excited about partnering with Legal & General, as the Care Concierge service will not only enhance our overall offering, but aligns with our approach to lifelong, ‘cradle-to-grave' employee benefits, which is incredibly important for wellbeing.
The new service will help alleviate the stress and worries employees may face when trying to source immediate and ongoing care for loved ones. By increasing the level of support on offer, employers may be able to reduce compassionate leave of absence, as well as presenteeism, whereby employees may be using their working hours to navigate through the care system, or try and do their own research. Employers benefit from offering this service too, from supporting productivity levels and standing out as an employer of choice by offering such an important service.
 Juggling work and unpaid care: a growing issue 2019, Carers UK, page: 5
 State of Caring 2021, Carers UK, page: 35
 Carers UK (2020) Carers’ Leave Consultation Response
 State of Caring 2021, Carers UK, page: 18
Established in 1836, Legal & General is one of the UK's leading financial services groups and a major global investor, with over £1.2 trillion in total assets under management* of which a third is international. We also provide powerful asset origination capabilities. Together, these underpin our leading retirement and protection solutions: we are a leading international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Through inclusive capitalism, we aim to build a better society by investing in long-term assets that benefit everyone.
*at 31 Dec 2022
Legal & General Retail Retirement’s mission is to help its customers lead longer, healthier, happier lives. We believe everyone should be able to have a ‘more colourful retirement’. The Division comprises the Group’s retirement savings and income, later life lending and care solutions businesses. In 2020, LGRR wrote £910 million of annuity premiums and issued £791 million of lifetime and retirement interest only mortgages.
*at 31 Jun 2021