Legal & General Retail strengthens executive team with key appointments

These changes form part of an ambitious growth strategy to deliver better outcomes for customers, advisors, distribution partners and shareholders.

The changes include:

• Lorna Shah takes on the role of Managing Director of Retail Retirement. Lorna has responsibility for Legal & General’s Retirement Income business, which will become ‘Retail Annuities’. She also has commercial oversight of the Workplace Savings and Personal Investing businesses alongside UK and international mortgage expansion.
• Katharine Photiou moves to the role of Managing Director of Retail’s Workplace Savings business. She will focus on developing and delivering the workplace and personal investing product and proposition, servicing the existing 4.7 million members and growing customer bases.
• Steve Davis has moved to be Chief Operating Officer of the Retail division. Steve will spearhead the introduction of a collaborative operational function across all of the Retail businesses to leverage best practices and enhance customer experience. His role also sees him responsible for driving the overall strategy of the Retail division and for increasing adoption of Agile ways of working.
• Paula Llewellyn, Chief Marketing Officer & Direct MD, in addition to managing the Direct Protection business and being CMO for Retail as a whole, takes responsibility for Legal & General Financial Advice, which offers advice on later life lending.

The establishment of Legal & General Retail earlier this year, with Bernie Hickman as its Chief Executive Officer, saw the provider’s retirement, savings, protection, mortgage services and Fintech businesses coming together, allowing the division to better serve its diverse range of retail customers, distribution partners, advisers, corporates and consumers.

Leveraging its expertise and resources, the Retail division aims to deliver unparalleled levels of customer experience and service, removing pain points so that interactions for customers and advisers are simple and straightforward.​ This will enable it to create  better products, more choice, and drive fair value for money, particularly through the use of new technologies and its investment in innovative fintech businesses.