Legal & General Retirement Institutional attains CCA Global Standard Accreditation for a third year

The highly regarded accreditation is a globally recognised framework that assesses the reliability and effectiveness of customer service operations. The accreditation was awarded after a two-day assessment carried out in early December 2021. Spanning seven different modules, the independent assessment covered a comprehensive range of criteria such as strategy, customer feedback, leadership engagement and business continuity planning.

The assessor identified a positive work environment, and an upbeat warmth from the individuals taking part, and went on to say: “Overall, this was a very satisfying assessment and is particularly impressive given the challenges of the pandemic. L&G clearly embrace the Global Standard criteria as best practice and apply them to how they operate. Achieving CCA Global Standard Accreditation is an outstanding accolade that requires dedication, hard-work, courage and ambition – all of the things recognised in you by our assessment team.”

LGRI provides income and security in retirement to over half a million customers and has had a Net Promoter Score (“NPS”) of over +70 for four years, which is widely regarded as being at a “world class” level.