Press releases

UK borrowers likely to seek mortgage advice in the wake of the COVID-19 pandemic, research from Legal & General Mortgage Club shows

15 Apr 2021

Full press release

  • Three in five (60%) borrowers whose financial circumstances have been impacted by the pandemic agree it will be important to seek advice when looking to secure their next mortgage.
  • A third of households that need to remortgage (35%) have at least one individual who has been financially affected by COVID-19, with almost two thirds (60%) of borrowers saying they will consult an adviser when remortgaging.
  • There is also a need for advisers to promote the benefits of protection with just one in five borrowers (20%) currently accessing Critical Illness Cover and even fewer (11%) using Income Protection

UK borrowers who have been financially impacted by the COVID-19 crisis are likely to seek mortgage advice, according to Legal & General Mortgage Club. Its latest research uncovered three in five borrowers (60%) whose financial circumstances have changed and 50% of borrowers who have not seen a change to earnings say that it will be important to seek advice when looking for their next mortgage.

The Club’s research found that well over half (60%) of all borrowers say they will likely reach out to an adviser when remortgaging, presenting a growing opportunity for intermediaries to help borrowers who need a mortgage in the wake of the pandemic. The high demand is also underpinned by the latest UK Finance data which shows over 700,000 residential fixed rate mortgage products will mature this year1.

Understanding how different mortgage options can support their individual lending needs will be essential for homeowners following the COVID-19 pandemic, with one in three respondents (35%) that needs to remortgage stating that at least one individual in their household has been negatively impacted financially by the pandemic.

The research also uncovered that there is a need to educate consumers on the importance of protection when securing a mortgage. Just 21% of those who have not seen their income change and 35% of those who have been financially impacted by the crisis say they will consider taking out life insurance when remortgaging. Moreover, just one in five (20%) borrowers have critical illness cover and even less (11%) have income protection. Changing situations may mean that borrowers need extra protection, presenting further opportunities for advisers in supporting their clients, which is why Legal & General has developed a practical mortgage review checklist and a virtual workshop for advisers to engage with.

Kevin Roberts, Director, Legal & General Mortgage Club: "It’s encouraging that most consumers continue to view independent mortgage advice as a route to securing a great mortgage deal. This is crucial given the current challenges many are facing due to a change in circumstances, as working with an adviser could help them find a better suited product than by going it alone. With plenty of great value mortgages on offer, borrowers who have seen their incomes impacted by the crisis are even more likely to need an adviser to navigate the wide range of products suited to furloughed applicants and those who have accessed payment deferrals with cutting edge tools like SmartrFit offering a quick and efficient way for advisers to access the most suitable products.

Advisers have a clear opportunity to support borrowers, helping them avoid overpaying on their mortgage as well as finding products which cater for their individual needs. , And, once the borrower has identified the right mortgage, it’s equally important that they protect themselves and their loves ones should the worse happen. The unique circumstances we find ourselves in have presented advisers with a great opportunity to prove their value and by helping customers achieve the best outcomes, they too can benefit."

  1. UK Finance, Residential Mortgage Maturity data, 2021

Further information

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Max Chason


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Notes to editors

Established in 1836, Legal & General is one of the UK’s leading financial services groups and a major global investor, with £1.2 trillion in total assets under management (as at FY23) of which c40% (circa £0.5 trillion) is international.

We have a highly synergistic business model, which continues to drive strong returns. We are a leading international player in Institutional Retirement, in Retail Savings and Protection, and in both public and private markets through our Asset Management division. Across the Group, we are committed to responsible investing and dedicated to serving the long-term savings and investment needs of customers and society.

As at 7 June 2024, we estimate the Group’s Solvency II coverage ratio to be 224%.

As at 11 June 2024, Legal & General has a market capitalisation of £14.6 billion.

Legal & General Insurance (LGI) has been offering life insurance cover since 1836 and is the UK’s number one individual life insurance provider. Our group protection business in the UK offers life insurance and income protection products to individuals through their employers and we offer term-life insurance in the US. We now have over 5.5 million UK life insurance customers, 1.8 million people in group protection schemes and approaching 1.3 million US term-life insurance policyholders. Here in LGI, we protect our customers and their loved ones throughout life and death.

*at 31 Jun 2021