Tackling the housing and climate challenges: Legal & General Affordable Homes’ social impact revealed

The independent assessment found that LGAH is making strong progress against its twin aims of increasing the supply of affordable, sustainable housing and raising the service standards within the sector.

Over the year, LGAH increased its total number of homes by 80%, taking the total number to 3,032, with more than 2,700 homes in the pipeline.

Rents for the occupied homes are on average significantly below local market rates and over two thirds are at or below the Local Housing Allowance.

LGAH has committed c.£1bn to building new housing and has ambitious plans to deliver 3,000 homes per year in the medium-term across the UK. The business aims to become the leading institutional affordable housing provider in the UK and to make a positive impact on the lives of people who rely on the affordable housing sector.

The report looked at LGAH’s journey towards becoming a net zero housing provider – with a target of all new homes being net-zero carbon enabled by 2030. It found that 97% of completed homes have a high EPC rating of A or B.

Looking to the future, the report praised LGAH’s updated Sustainability Framework that goes above and beyond legal requirements and will support the organisation to accurately measure its performance over time.

Central to LGAH’s ethos is providing best-in-class customer service, and the report demonstrated that this has been well received by residents.

A review of post-occupancy data showed that LGAH’s Net Promoter Score (NPS) of 59 is four points higher than last year’s score, with a NPS over 50 considered ‘high’.

The publication of the report follows the unveiling of LGAH’s strengthened Board - with new a chair and two new independent non-executive directors joining the already experienced team.

The strength of LGAH’s governance is highlighted in The Good Economy’s findings and reinforced by LGAH becoming the first for-profit Registered Provider to achieve the highest Governance and Viability grading from the Regulator of Social Housing.

This latest iteration of the impact report measures LGAH’s performance against a bespoke framework, developed in collaboration with The Good Economy, for improving its impact on people and the planet. The framework also puts targets and mechanisms in place to ensure its commitments are met. This process will continue to be repeated and reported on an annual basis.