Who we are

About Legal & General Retail

Legal & General Retail helps create brighter financial futures for all our customers. There are just over 4,000 of us, and together we cover the savings, protection, mortgage and retirement needs of over 10 million UK retail policyholders and workplace members. We’re a UK market leader in life insurance, workplace pensions and retirement income.

The retirement side of our business helps our customers plan for and find financial security in their later lives. In 2022 we had £954 million in annuity sales, serving in total just under half a million people. Lifetime mortgage advances, including Retirement Interest Only mortgages, were £632 million. And we helped over 4.9 million Workplace Savings policyholders save for retirement.

Our protection businesses help people plan for the unexpected. In 2022, they gave peace of mind to more than 6.3 million UK life insurance, 1.8 million group and 1.5 million US customers, taking in £3.1 billion of gross written premiums. And we paid out a total of 26,534 claims.

Our Mortgage Club is the UK’s largest and longest-running mortgage club. Since 1995, we’ve facilitated £765 billion of mortgages, which includes £100 billion’s worth in 2022. We’re now involved in nearly one in five of all UK mortgages and one in three of all intermediated ones. Our award-winning Surveying Services team and their partner firms help on average 150,000 homebuyers a year with surveys and valuations.

Operationally we’re a centre of technology excellence. We’ve made strategic investments in a range of fast-growing fintech businesses. We’re also working closely with other Legal & General divisions to drive further tech synergies. That will help us maintain our excellent customer service, competitive market positions and business growth through the months and years ahead.

What we do

Retirement and savings

Retail Retirement: We offer a holistic solution across the whole retirement savings and income journey, working both directly with customers and through a wide range of employers.

Home Finance: Since 2015, we’ve helped people over 55 enjoy a more colourful retirement with our Lifetime Mortgages and Retirement Interest Only Mortgage.

Financial Advice: Through it we offer advice on our range of later life mortgages and lending products, helping people find the right retirement lending.


UK Retail Protection: We’ve sold Life Cover since 1836 and are the UK’s number one individual life insurance provider. We also offer Critical Illness and Income Protection Cover.

UK Group Protection: We offer Group Life, Group Critical Illness and Group Income Protection for companies ranging from 10 person SMEs to corporates employing thousands.

US Protection: Our US companies, Banner Life Insurance Company and William Penn Life insurance Company, have been protecting Americans for more than 70 years.

Mortgage Services

Mortgage Club: We work with new and existing lenders to deliver great products, pricing and criteria, alongside affordability calculator SmartrFit, partner network SmartRefer and other tools.

Surveying Services:  We offer a Digital Home Survey, plus Home Surveys Level 2 and 3. In 2021, What Mortgage Awards judged us “Best Surveying Service” and YourMortgage “Best Surveyor”.


Our deep market knowledge and extensive network helps our fintech team find and support socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.

Key current investments include:

  • financial wellbeing specialist Salary Finance
  • first-time borrower focused mortgage lender Generation Home
  • Smartr365, which simplifies the mortgage process for brokers, introducers, networks, and consumers.